Refund Policy

Every Sleuth Night mystery comes with a 30-day money-back guarantee. If it did not work for your party, you get your money back.

How it works

• Email [email protected] within 30 days of your purchase. Include the email address you bought with. You do not need to give a reason.
• We issue the refund through Paddle, our merchant of record, usually within 2 business days. Paddle then returns the money to your original payment method; banks typically show it within 5 to 10 business days.
• The refund covers the full price you paid, including any Party Pack or second-mystery add-on bought in the same order, and the tax charged on it.

After a refund

Your access to the refunded mystery is removed from the host dashboard. Printed materials are yours to keep.

Limits

We reserve the right to decline repeated refund requests from the same person or payment method where the pattern suggests the guarantee is being used to play mysteries for free. Your statutory rights as a consumer are not affected by anything in this policy.

Problems with a purchase

If a payment was taken twice, a receipt is wrong, or you never received your sign-in email, write to us and we will fix it the same day where we can. You can also contact Paddle directly at paddle.net using the order details on your receipt.